Refund policy
Shipping Policy
How we get your order to you
Last Updated: April 9, 2026
1. Processing Time
- Orders are processed within 1-2 business days
- Business days are Monday-Friday, excluding holidays
- Orders placed after 12pm EST ship the next business day
- Weekend orders ship Monday
2. Shipping Methods & Rates
United States
| Method | Cost | Delivery Time |
|---|---|---|
| Standard | $4.99 (FREE over $50) | 5-7 business days |
| Expedited | $12.99 | 2-3 business days |
| Overnight | $24.99 | 1 business day* |
* Overnight orders placed before 12pm EST ship same day
International
| Region | Cost | Delivery Time |
|---|---|---|
| Canada | $9.99 | 7-14 business days |
| UK | $14.99 | 10-18 business days |
| EU | $14.99 | 10-18 business days |
| Australia/NZ | $16.99 | 12-20 business days |
| Asia | $14.99 | 10-18 business days |
| Rest of World | $19.99 | 14-28 business days |
3. Shipping Locations
We ship from:
- Newark, NJ (East Coast)
- Los Angeles, CA (West Coast)
Your order ships from the location closest to you for fastest delivery.
4. Tracking
Once your order ships, you'll receive an email with tracking information. You can also track your order on our Order Tracking page.
5. International Orders
Customs & Duties
International customers are responsible for:
- Import duties
- Customs fees
- Taxes charged by your country
These are not included in our shipping costs and vary by destination. We have no control over these charges.
Customs Delays
International orders may be delayed by customs processing. This is beyond our control.
6. Lost or Damaged Packages
Lost Packages
If your tracking shows "delivered" but you don't have your package:
- Check around your property and with neighbors
- Contact your local post office
- Email us at support@lilycurve.com and we'll investigate
Damaged Packages
If your package arrives damaged:
- Take photos of the damaged package and contents
- Email us within 48 hours
- We'll send a replacement immediately
7. Incorrect Addresses
You're responsible for providing the correct shipping address. If you realize you made a mistake:
- Email us IMMEDIATELY at support@lilycurve.com
- If the order hasn't shipped, we can update it
- If the order has shipped, we cannot redirect it
- Orders returned due to incorrect address may require additional shipping fees to reship
8. Delivery Issues
Failed Delivery Attempts
If delivery fails:
- The carrier will usually attempt delivery 2-3 times
- After failed attempts, the package may be held at a local facility
- Contact the carrier directly to arrange pickup or redelivery
Refused Packages
If you refuse delivery, the package will be returned to us. You'll receive a refund minus original shipping costs once we receive the return.
9. Holiday Shipping
During holidays (November-December), processing and delivery may take longer. Order early!
10. Contact
Shipping questions? Email support@lilycurve.com