Returns & Exchanges

60-Day Fit Guarantee
Easy Exchanges & Flexible Return Solutions

At Lilycurve, we want you to feel confident, comfortable, and supported in every piece you wear. If your item is not a perfect fit, you may contact us within 60 days of delivery for assistance.

1. 60-Day Fit Guarantee

If your item does not fit as expected, please contact Lilycurve Support with your order number and a brief description of the issue. Our team will review your request and help you choose the most suitable solution.

2. Available Solutions for Fit Issues

For fit-related issues, you do not need to return the original item first. To make the process easier, we may offer the following options:

Option 1: 50% Discount Code

We can provide a 50% discount code for your next Lilycurve order, and you may keep the current item. You may also gift it to a friend or family member if it is not the right fit for you.

Option 2: 30% Refund + 30% Discount Code

We can issue a 30% refund back to your original payment method and also provide a 30% discount code for your next order. You may keep the item and choose something new next time.

Option 3: Complimentary Replacement

Option 3: Complimentary Replacement

We can send you a complimentary replacement in a better size or another suitable style. You would only need to cover USD 10 shipping, and you may keep the original item. If more than three items are returned, an additional USD 5 return shipping fee will apply to each extra returned item.

Please send us the new size and color you would like to receive. If the replacement item is priced higher than the original item, the price difference may need to be paid before we arrange the replacement.

Please note: Once a replacement has been arranged, the original order will no longer be eligible for a refund. Original shipping fees and any discounts or promotional savings applied to the order are non-refundable.

3. Return & Refund Alternative

Because return shipping usually costs around USD 20, and intimate apparel cannot be resold once returned, we may offer a simpler refund solution.

Instead of asking you to ship the item back, we can deduct USD 20 directly from your refund and refund the remaining amount back to your original payment method. You may keep the item and do not need to return it.

4. Damaged, Defective, or Wrong Items

If you received a damaged, defective, wrong-size, or wrong-style item, please contact Lilycurve Support with clear photos of the item, size label, and package/order label if available.

Once verified, we will help arrange the appropriate solution, such as a replacement, refund, or another suitable resolution.

5. Refund Processing

Approved refunds will be issued back to your original payment method. Please allow a few business days for the refund to appear, depending on your bank or payment provider.

Shipping fees, shipping protection, and other service fees may not be refundable unless required by law or unless the issue was caused by our error.

6. How to Contact Us

To request assistance, please contact Lilycurve Support with the following information:

• Order number
• Name or email used for the order
• Reason for the request
• Photos, if the item is damaged, defective, or incorrect

Our team will review your request and help arrange the next step.