Returns exchanges
Returns & Exchanges
60 days. Hassle-free. No judgment.
Here's our promise: If it doesn't fit, doesn't feel right, or just isn't you — send it back. We'll make it right. No awkward questions, no restocking fees, no stress.
✅ Our Return Policy
- 60-day window: From the date your order is delivered
- Condition: Items must be unworn, unwashed, with tags attached
- Original packaging: Preferred but not required
- Final sale items: Cannot be returned (marked clearly at checkout)
Tried it on but didn't wear it out? That's totally fine. Just make sure there's no makeup, deodorant marks, or signs of wear.
🔄 How to Return or Exchange
Step 1: Start Your Return
- Go to our Order Tracking page
- Enter your order number and email
- Select the items you want to return or exchange
- Choose: Refund or Exchange
- Print your prepaid return label (US orders)
Step 2: Pack It Up
- Place items back in the original packaging if you have it
- Include the packing slip or write your order number on a piece of paper
- Seal the package securely
Step 3: Ship It Back
- US orders: Use the prepaid label we provided. Drop off at any carrier location.
- International orders: Ship to the address below. Return shipping costs are the customer's responsibility for international orders.
Step 4: Get Your Refund or Exchange
- Refunds: Processed within 5–10 business days after we receive your return.
- Exchanges: New item ships within 2–3 business days after we receive your return.
💰 Refund Details
| Refund Type | Timeline | Notes |
|---|---|---|
| Original payment | 5–10 business days | Credit card or PayPal |
| Store credit | Immediate | Plus an extra $5 bonus |
| Gift returns | 5–10 business days | Store credit to recipient's account |
Want store credit instead? We'll add an extra $5 to your account as a thank you. Just select "Store Credit" during your return.
🔄 Exchanges
Need a different size or color? No problem.
- Exchanges are always free (we cover shipping both ways)
- If your new item costs more, we'll charge the difference
- If your new item costs less, we'll refund the difference
- Exchanges ship within 2–3 business days of receiving your return
⚠️ Non-Returnable Items
The following cannot be returned:
- Final sale items (marked at checkout)
- Gift cards
- Items worn, washed, or with removed tags
- Items with makeup, deodorant, or other stains
- Intimate items that have been worn (for hygiene reasons)
📍 Return Address
Notifier: Dispatch Manager
Address:
2900 N MacArthur Dr Suite 150
Tracy, CA 95376
US
Telephone: 888-566-8826
Email: info@lilycurve.com
Please include your order number clearly on the outside of the package.
🌍 International Returns
- Return shipping is the customer's responsibility
- We recommend using tracked and insured shipping
- Ship to the address above and include your order number clearly on the package
- Refunds processed within 5–10 business days of receipt
❓ Common Return Questions
What if I lost my packing slip?
No worries! Just write your order number and email on a piece of paper and include it in your return package.
Can I return a gift?
Yes! The recipient can start a return using the order number and their email. They'll receive store credit.
What if my item arrived damaged or defective?
We're so sorry! Email us at info@lilycurve.com with photos and we'll send a replacement immediately — no return needed.
How do I know if you received my return?
You'll get an email confirmation once we process your return. You can also check your order status on our tracking page.
Can I exchange for a completely different product?
For a different product, we recommend returning for a refund and placing a new order. This is faster and ensures you get the item before it sells out.
📞 Need Help?
We're here for you:
- 📧 Email: info@lilycurve.com
- 📸 Instagram: @lilycurve_official