After checkout, we will send an order confirmation to the email address you provided. Your unique LilyCurve order number begins with “LC”. If the message is not in your inbox, check your spam or promotions folder, then contact info@lilycurve.com.

Your order number begins with “LC” and appears in your confirmation email and order history. If you still cannot locate it, email info@lilycurve.com with the name and email address used at checkout.

You may check out using the options shown on the website. Creating an account makes it easier to view order history, save addresses, and follow order status.

Select the account icon on LilyCurve.com and follow the prompts to sign in or create an account with your email address.

Use the “Forgot password” link on the sign-in page. We will email instructions to the address connected to your account.

For account security, please contact info@lilycurve.com. Include your current account email and the new email you want to use; never send a password or full payment-card number.

Use the unsubscribe link at the bottom of any LilyCurve marketing email. Transactional messages about active orders may still be sent.

LilyCurve accepts the payment methods displayed at checkout. Depending on your country and device, these may include major credit or debit cards and supported digital wallets.

The checkout page will show when payment is authorized or collected. Your bank may temporarily display an authorization while the transaction is being processed.

Check that the billing address, card details, expiration date, and security code are correct. Your bank may also block an international or online transaction. If the issue continues, contact your bank or try another available payment method.

An order may be cancelled if payment cannot be verified, stock becomes unavailable, or the transaction is flagged for additional review. Any completed charge will be returned according to the payment provider’s processing time. Contact info@lilycurve.com for help.

Email info@lilycurve.com as soon as possible with your LC order number. We will try to help before fulfillment begins, but changes or cancellations cannot be guaranteed after the order enters processing or ships.

Contact info@lilycurve.com immediately with your LC order number and requested change. If the order is already being prepared, the original order may need to ship and follow the normal return process.

Contact info@lilycurve.com immediately. Once a parcel ships, LilyCurve may not be able to redirect it. You may need to ask the carrier, and carrier address-change fees or delays may apply.

Where required by law, applicable tax is calculated using the order destination and the items purchased. The checkout total is the amount to review before submitting your order.

International shipments may be subject to duties, taxes, or customs charges under local law. Unless checkout explicitly states that these charges are included, the recipient is responsible for amounts collected by customs or the carrier.

Checkout payments are processed through supported payment providers. LilyCurve does not ask customers to email passwords or complete card details. Review our Privacy Policy for more information about data handling.

Yes. Orders with an eligible merchandise subtotal of USD $59.80 or more qualify for free standard shipping. The final shipping option and any charge are shown at checkout before payment.

If the eligible merchandise subtotal is below USD $59.80, a shipping fee may apply. The amount is calculated for the destination and displayed at checkout.

Most LilyCurve orders are delivered within 5–10 business days. Remote destinations, customs review, peak seasons, severe weather, and carrier disruptions may require additional time. Contact info@lilycurve.com if tracking shows no meaningful movement.

Orders require processing before carrier pickup. Processing time is separate from delivery time and may be longer during launches, promotions, holidays, or pre-order periods.

LilyCurve selects an available tracked carrier and service based on the destination, parcel, and shipping option. The carrier name and tracking details are provided after dispatch.

LilyCurve ships to the destinations available in the country or region selector and at checkout. Available services, delivery estimates, and fees vary by destination.

When the parcel ships, we will email a tracking number and carrier link. You can also review order status in your LilyCurve account. Tracking can take up to 24–48 hours to show the first carrier scan.

Carrier scans may be delayed between facilities or during customs processing. Allow 24–48 hours after shipment for the first update. If there is no meaningful movement for several business days, email info@lilycurve.com with your LC order number.

Check the delivery location, mailbox, building reception, household members, and nearby neighbors. Carriers sometimes post a delivery scan before final drop-off, so allow until the end of the next business day. If it is still missing, contact the carrier and then email info@lilycurve.com.

Contact info@lilycurve.com with your LC order number and tracking number. We will review the shipment and coordinate with the carrier. Carrier investigations may be required before the resolution is completed.

Email info@lilycurve.com with your LC order number. We will check the return reason and available next steps. Additional postage may apply when a parcel is returned because of an incorrect address, refusal, or missed collection.

Items may occasionally ship separately because of inventory location or parcel limits. Each dispatched package will have its own tracking information, and you will not be charged an extra shipping fee solely because we split the shipment.

Eligible items may be returned within 60 days of the order date. Items must be unworn, unwashed, undamaged, with original tags attached and original packaging included. For hygiene reasons, wear underwear or another protective layer when trying on shapewear.

Free gifts, bras and underwear, items marked final sale, and items that have been worn, washed, damaged, altered, or returned without complete tags or packaging are not eligible. Items outside the 60-day return window are also ineligible.

Email info@lilycurve.com with your LC order number, the item name, and whether you prefer a return or exchange. Wait for instructions before sending the parcel; returns sent to an unapproved address may not be processed.

Yes. Use a tracked shipping service and send the tracking number when the parcel is dispatched. Keep the receipt until the return is completed. LilyCurve cannot take responsibility for an untracked return that is lost in transit.

Customers are responsible for return or exchange shipping costs unless LilyCurve sent the wrong item or the item arrived damaged or defective. Original outbound shipping charges are non-refundable.

No. Free return or exchange shipping is not available for international orders. The customer is responsible for return postage and any related carrier or customs costs, except when LilyCurve confirms an incorrect, damaged, or defective item.

After an eligible return is received and approved, the refund is issued to the original payment method. We will email confirmation. Banks and payment providers commonly require an additional 5–10 business days to post the funds.

No. Refunds can only be issued to the original payment method. If the original card was replaced but the account is still open, the bank normally routes the refund. If the account is closed, contact your bank and email info@lilycurve.com if further documentation is needed.

Email info@lilycurve.com promptly with your LC order number and clear photos of the item, label, and package. After verification, we will provide an appropriate replacement or refund resolution and cover the approved return shipping.

Email info@lilycurve.com with your LC order number and clear photos showing the issue. Claims must be made within the 60-day return window. Do not dispose of the item or packaging until our team has reviewed the case.

Bundle eligibility depends on the promotion and item condition. Contact us before returning part of a set. If a partial return is approved, the refund may be recalculated using the price of the items kept rather than the original bundle discount.

Contact us with the order information available to you. Approved gift returns may require verification and are generally resolved without changing the original payment method unless LilyCurve confirms another option.

Contact us with the order information available to you. Approved gift returns may require verification and are generally resolved without changing the original payment method unless LilyCurve confirms another option.

Enter the code in the discount field at checkout and select Apply before submitting payment. Confirm that the order total changes. A code cannot be added after an order has been placed.

Only one discount code may be applied to an order. Discount codes cannot be combined with another promotion unless the offer terms specifically allow it.

Check the expiration date, spelling, minimum spend, eligible products, region, and whether another offer is already applied. Some codes are limited to one use per customer. If the terms appear to be met, email info@lilycurve.com before placing the order.

Discounts must be entered and accepted before payment. LilyCurve does not guarantee a price adjustment or retroactive discount after an order is submitted.

Items marked final sale are not eligible for return or exchange. Other discounted items follow the stated offer terms and the eligibility shown on the product or promotion page.

Use the size chart on the specific product page because sizing and compression can vary by style. Compare your current bust, underbust, waist, and hip measurements with that chart rather than relying only on your usual clothing size.

Wear light undergarments and keep the tape level without pulling it tight. Measure the fullest part of the bust, the natural waist, and the fullest part of the hips. Use the largest relevant measurement when different areas point to different sizes.

Measure the underbust with the tape level and snug, then measure around the fullest part of the bust while standing naturally. Compare both measurements with the product’s bra size guide.

Choose based on the product’s size chart and your preferred feel. For easier all-day wear, the larger size is usually the safer choice. Do not size down solely to create more compression; an overly small garment can roll, dig in, or fit incorrectly.

Shapewear should feel secure and supportive, but you should be able to breathe, sit, and move normally. Numbness, pain, restricted breathing, or severe digging means the fit is too tight and the item should be removed.

The band should sit level and feel secure on the loosest comfortable hook. Cups should contain the breast tissue without gaping or spilling, the center should sit comfortably, and straps should stay in place without carrying all the support.

The torso should lie smoothly without pulling painfully at the shoulders or gusset. Leg openings should stay in place without cutting in, and closures should fasten without excessive tension.

Rolling can result from an incorrect size, placement, or a style that does not match your torso and outfit. Recheck the product size chart, pull the garment fully into position, and make sure the fabric is not folded.

If the product includes convertible straps, the product description or images will show the supported configurations. Do not force fixed straps into a position the garment was not designed to use.

Check the size guide, product description, model information, and fit notes on the product page. For additional help, email your measurements and the product link to info@lilycurve.com.

Always follow the care label. When permitted, hand wash or use a delicate cycle with cold water and mild detergent. Place bras or delicate pieces in a laundry bag, close hooks, avoid bleach and fabric softener, and air dry away from direct heat.

Air drying is recommended unless the care label states otherwise. High heat can damage elastic fibers, padding, bonding, and shaping structures.

Unpadded styles are designed for a lighter, more natural feel. Support can come from the band, seams, fabric structure, underwire, or molded construction rather than padding.

Review the product title, description, specifications, and images. Padding, removable pads, molded cups, and unlined construction will be identified where applicable.

LilyCurve products are not medical devices unless a product page explicitly states otherwise. Ask a qualified healthcare professional before using compression garments during pregnancy, postpartum recovery, after surgery, or for a medical condition.

Many customers wear properly fitted shapewear for everyday activities. Choose a comfortable compression level, follow the product instructions, and remove the garment if you experience pain, numbness, breathing difficulty, or skin irritation.

Consult your healthcare professional first. Body changes and individual medical needs vary, and standard shapewear is not a substitute for medical support.

Fabric composition, lining, padding, support features, and care instructions are listed on the product page or garment label when available.

Email info@lilycurve.com with your LC order number, product name, and photos of everything received. Keep all packaging while we review the case.

We aim to show colors accurately, but screens, lighting, dye lots, and fabric texture can cause slight differences. Product measurements can also vary slightly because of manufacturing tolerances.

Restock timing varies by style, color, and size. Use the back-in-stock option on the product page when available and subscribe to LilyCurve updates for release information.

A pre-order reserves an item before it is ready for regular dispatch. The expected release or shipping estimate is shown on the product page and may differ from in-stock items.

Pre-orders are expected to ship on or around the date shown on the product page. If no specific date is displayed, allow up to four weeks unless we notify you of a revised schedule.

An order containing a pre-order may be held until the pre-order is available or may ship in separate parcels. Check the product and checkout notices for the arrangement that applies.

Email info@lilycurve.com as soon as possible with your LC order number. We will try to help before the pre-order enters fulfillment, but cancellation or modification is not guaranteed.

Email us at info@lilycurve.com. Include your LC order number when contacting us about an order. For security, do not send passwords or complete payment-card details.

LilyCurve uses personal information to operate the website, process orders, provide support, and meet legal obligations. Review the current Privacy Policy for details about collection, use, sharing, retention, and available privacy choices.

Use the privacy request method listed in our Privacy Policy or email info@lilycurve.com. We may need to verify your identity before completing a request, and legal exceptions may apply.