Shipping info
Shipping Information
Where we ship, how fast, and what it costs
Great news: We ship worldwide! All orders are shipped via Standard Shipping — no expedited or express options. Most orders are dispatched within 48 hours.
🇺🇸 United States
| Method | Cost | Delivery Time |
|---|---|---|
| Standard Shipping | $6.99 | 5–10 business days |
Note: We currently offer Standard Shipping only. No expedited or overnight options are available at this time.
🌍 All Other Countries
| Region | Cost | Delivery Time |
|---|---|---|
| Canada | $9.99 | Varies by destination |
| UK | $9.99 | Varies by destination |
| EU | $9.99 | Varies by destination |
| Australia / NZ | $9.99 | Varies by destination |
| Asia | $9.99 | Varies by destination |
| Rest of World | $9.99 | Varies by destination |
International customers: You may be responsible for customs duties and taxes in your country. These are not included in our shipping costs and vary by destination.
📦 Order Processing
- Processing time: All orders are shipped within 48 hours
- Business days: Monday–Friday, excluding holidays
- Weekend orders: Processed on the next business day
🔍 Tracking Your Order
Once your order ships, you'll receive a shipping confirmation email with a tracking number. You can:
- Click the tracking link in your shipping confirmation email
- Log into your account to view order history
- Track on our Order Tracking page
Tracking not updating? Carriers sometimes take 24–48 hours to scan packages. If it's been more than 3 days with no update, contact us.
⚠️ Shipping Issues
Lost Packages
If your tracking shows "delivered" but you don't have your order:
- Check with neighbors and around your property
- Contact your local post office or carrier
- Email us at info@lilycurve.com — we'll investigate and reship if needed
Wrong Address
We ship to the address provided at checkout. If you realize you entered the wrong address before your order ships, email us immediately at info@lilycurve.com. Once shipped, we cannot redirect packages.
Damaged in Transit
If your package arrives damaged, take photos and email us within 48 hours at info@lilycurve.com. We'll send a replacement right away.
❓ Questions?
We're here to help:
- 📧 Email: info@lilycurve.com
- 📸 Instagram: @lilycurve_official