Contact Us
Contact Us
We actually reply. Usually within a few hours.
📧 Email Us
support@lilycurve.com
We typically reply within 4-24 hours, sometimes faster. For order issues, include your order number!
What to include in your email:
- Order number (if applicable) — starts with LC
- Email used at checkout — helps us find your order fast
- Photos — if it's about a product issue, photos help us help you
- Your question — the more details, the better
💬 Live Chat
Chat with us in real-time
Hours: Monday-Friday, 9am-6pm EST
Weekends: Limited availability (we're human too!)
Look for the chat bubble in the bottom right corner of our site.
📱 Instagram DM
@lilycurve
Slide into our DMs! We check Instagram daily and love chatting there. Plus you'll see behind-the-scenes content, new drops, and real customer photos.
📮 Mailing Address
LilyCurve
123 Commerce Street
Suite 456
Newark, NJ 07102
USA
Note: This is our returns and corporate address. We don't have a physical retail store (yet!).
⏱️ Response Times
| Contact Method | Typical Response |
|---|---|
| 4-24 hours | |
| Live Chat | Instant (during hours) |
| Instagram DM | 2-12 hours |
❓ Before You Contact Us
Quick answers to common questions:
- Where's my order? → Track it here
- What size should I get? → Check our Size Guide or take the Fit Quiz
- How do I return something? → See our Returns page
- When will you restock? → Sign up for restock notifications on the product page
📝 Send Us a Message
Note: This is a demo contact form. The actual form would be implemented with Shopify's contact form or a form app like JotForm.
Form fields would include:
- Name
- Order Number (optional)
- Topic (Sizing / Order Status / Returns / Product Question / Other)
- Message
- Submit button
💼 Press & Media Inquiries
For press, partnerships, and media requests:
press@lilycurve.com
🤝 Wholesale & Business
For wholesale and business inquiries:
wholesale@lilycurve.com
❤️ We Love Feedback
Seriously. Tell us what you love, what you hate, what you wish we made. Your feedback shapes our products.